When business systems like Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) software fail, the fallout can be severe—resulting in substantial financial losses and operational disruptions for your company. If your organization has faced such a challenge, you need answers to critical questions: Was it a software defect? A flawed implementation? Misrepresentation by the vendor? Our expert witness team specializes in delivering impartial analysis, forensic investigation, and courtroom testimony to help you resolve complex software disputes. With deep expertise in CRM, ERP, Supply Chain Management (SCM), and other vital business applications, we bring clarity and resolution to even the most intricate cases.
Our team has served as consulting and testifying experts in nearly 100 cases, representing both software users and vendors in disputes involving some of the industry’s largest developers. We tackle a broad spectrum of issues, including software defects, faulty operation, inadequate testing, fraud, negligence, and performance falling short of industry standards. Whether your case involves poor development practices, substandard quality control, or unfulfilled support promises, our experts provide meticulous forensic investigations and persuasive courtroom testimony. Our proven track record ensures you have a dedicated team working to uncover the truth and fortify your legal strategy.
Take, for example, a recent case where our team produced an expert witness report for a Medical Claims Administrator caught in a dispute over a CRM software package from a leading global ERP/CRM developer. The system crashed multiple times daily and failed to deliver as promised, leaving the client in operational limbo. Following the submission of our comprehensive report, the case settled favorably for the plaintiff—the CRM licensee—securing a payment that enabled them to adopt a reliable alternative. This success highlights our ability to deliver actionable insights that empower clients to move forward with confidence.
What distinguishes our expert witness team? With decades of collective experience in the computer industry, our professionals hold prestigious credentials, including Certified Management Consultant™ (CMC) and Certified Computing Professional (CCP) designations, as well as ISO/IEC 17024:2003 accredited certifications. This expertise equips us to unravel the complexities of software systems, from CRM and ERP implementation failures to customization mishaps. Our team’s extensive knowledge ensures we can pinpoint the root causes of your software issues, providing you with the evidence and arguments needed to succeed in your case.
Our courtroom experience sets us apart as well. Having testified in nearly 100 cases across a wide range of industries, we excel in analyzing software installation, implementation, project management, and support services. Beyond testimony, our services include reviewing electronic discovery, drafting interrogatories and deposition questions, producing opinion letters and affidavits, and supporting settlement negotiations. Whether you’re challenging a software vendor or defending your system’s performance, our team customizes its approach to meet your needs, delivering the comprehensive support required to prevail in litigation or mediation.
Ready to resolve your software dispute? Our expert witness team combines technical proficiency with courtroom expertise to deliver results. Our reports and testimonies have consistently tilted outcomes in favor of our clients, shedding light on issues like defective performance, misrepresentation, or negligence by developers and implementation partners. Contact us today to harness our unparalleled skills for your ERP, CRM, or SCM case—because when your business is at stake, you deserve a team that knows how to win.
